1. Scope

All products sold on Dryape.in are eligible for exchange only. We do not offer refunds. This policy applies to purchases shipped within India.

2. Exchange Window

You may request an exchange within 7 days of delivery. The “delivery date” refers to the date shown on your shipment confirmation.

3. Eligibility for Exchange

To be eligible for an exchange:

• The item must be in its original condition: unworn, unwashed, and with all tags attached.

• The item must be accompanied by the original order invoice or proof of purchase.

• Final-sale items (e.g., clearance or promotional products) are not eligible for exchange.

4. How to Request an Exchange

1. Email us at dryapeofficial@gmail.com with:

• Your order number

• Name of the product you wish to exchange

• Reason for exchange

2. Our team will respond within 48 hours with an exchange authorization and instructions.

3. Ship the item back to us within 5 days of receiving authorization, using the address provided.

5. Shipping Costs

• Customer’s Responsibility: You are responsible for return-shipping costs when sending the original item back.

• Dryape’s Responsibility: We cover shipping costs for sending the replacement item to you.

6. Processing Time

Once we receive your returned item and confirm eligibility:

• We will process and ship your replacement within 3–5 business days.

• You will receive a confirmation email with tracking details.

7. Exceptions & Special Cases

• Exchanges cannot be processed for items damaged by misuse, normal wear and tear, or improper care.

• If an item arrives defective or incorrect, please contact us at dryapeofficial@gmail.com within 3 days of delivery. We will arrange a free exchange.

8. No Refunds

We do not offer refunds under any circumstances. All approved requests will be processed as exchanges only.

9. Contact Information

For any questions or assistance regarding exchanges, email us at dryapeofficial@gmail.com or call +91-6358080770 between 10 AM and 6 PM IST, Monday through Saturday.